| Q U E S T I O N |
A N S W E R |
|
What type of accommodation
is this?
|
Luxury
hotel accommodation throughout Spain usually in historic buildings. There are some modern hotels in the group that are usually in areas of great beauty or special interest. |
|
Are bathrooms en-suite?
|
Yes |
|
Do the Paradores have
a Restaurant?
|
Yes,
with the exception of the Parador at Hondarribia where there is a restaurant
nearby. |
|
Is the accommodation suitable for children?
|
Children
are welcome however, the furniture, furnishings and unprotected drops may
make them unsuitable for young children. |
|
How do I make a reservation?
|
Click
the link on each Parador page. |
|
Who is my reservation with?
|
We make the reservation in your name with the Parador group using your credit card details to guarantee the reservation. No charge is made on your credit card.
|
|
What rates will I pay if I use your company?
|
Exactly the same as the Paradores charge except that one nights accommodation is NOT taken from your card on reservation. We also offer all the promotions and a free booking service with experienced operators available for advice and assistance.
|
|
What do you charge for cancellations?
|
Nothing. You only pay the Paradores if you cancel with less than 2 days notice.
|
|
How do I cancel?
|
As the reservation is with the Parador group in your name, cancellations must be by you with the Parador concerned. Their telephone number will be on your confirmation email from us. When on the telephone, obtain the name of the person to whom you are speaking and the cancellation number, Record these together with the date and time and keep safely.
|
|
Is there is a minimum
length of stay?
|
Generally
no, however there are a few exceptions at some Paradores. |
|
Are services charged?
|
Please enquire at each Parador. |
|
Are there parking facilities, if so is there a charge?
|
Depends on the Parador. |
|
Can we hold an option whilst we check flight availability?
|
Yes,
usually 24 hours. |
|
How
is payment made?
|
On being presented with a bill. Please remember that no money was taken at the time of reservation and the charge for accommodation, food ordered and services used is payable. |
|
What is the method of
payment?
|
Euros or major credit
card. Any bank charges are to be paid by the guest. Personal
cheques are not accepted. |
|
How do I guarantee my
reservation?
|
By
emailing your credit card details to our secure server or, by faxing a
signed credit card authority. |
|
Can extra beds be arranged?
|
Yes,
depending on the room size. |
|
Do the Paradores have facilities for the disabled?
|
Depends on the Parador. Please visit the page with information for the disabled or contact us. |
|
What is considered a
late arrival?
|
After
4pm you must advise the Parador direct. |
|
What is the cancellation
policy?
|
The
Paradores cancellation policy is : No penalty if cancelled up to 48 hours
prior to arrival. |
|
If I need to cancel my reservation what do I do?
|
Advise the Parador directly either by phone, fax or email. All contact details are provided in our confirmation email.
|
|
Who are you?
|
We are Parapromotions
Ltd. a UK registered limited company and we assist Paradores de Turismo
de Espana, S.A. with the promotion of their accommodation in the English
speaking market. |
|
Do I need a Passport /ID card or Visa?
|
Please check with your
local Embassy or Consulate. Please ensure documents are valid for
the dates of travel. |
|
Are pets allowed?
|
No |
|
Are flights and car
hire included?
|
No |
|
How do I contact you?
|
Tel : + 351 258
820 150 Fax :
+ 351 258 828 852 |
